PRIVACY POLICY
mendmyi (“we”, “us”, “our”) are committed to protecting and respecting your privacy. This policy (together with our terms of use and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
We act as a data processor on behalf of your insurance company.
HOW WE COLLECT YOUR PERSONAL DATA
When you visit our websites or use our services, we collect personal data. The ways we collect it can be categorised into the following:
Information provided to us by you:
When you visit or use some parts of our websites and/or services we might ask you to provide personal data to us. For example, we ask for your contact information when you sign up for a free trial, respond to a job application or an email offer, participate in community forums, join us on social media, take part in training and events, contact us with questions or request support.
Information collected automatically:
We collect some information about you automatically when you visit our websites or use our services, like your IP address and device type. We also collect information when you navigate through our websites and services, including what pages you looked at and what links you clicked on. Some of this information is collected using cookies and similar tracking technologies.
Information given to us by your insurance company:
The majority of information we process is given to us by your insurance company who have your information on file. This data will be in line with your policy information and will be used to process your claim.
Where we collect personal data, we’ll only process it:
- to perform a contract with you, or
- where we have legitimate interests to process the personal data and they’re not overridden by your rights, or
- in accordance with a legal obligation, or
- where we have your consent.
INFORMATION WE COLLECT AND WHY WE NEED IT
We use your personal data to operate our websites and provide you with services requested and to manage our relationship with you. We also use your personal data for other purposes, which may include the following:
To communicate with you. This may include:
- Providing you with information you’ve requested from us (like training or education materials) or information we are required to send to you.
- Operational communications, like updates or changes to our websites and services, security updates, or assistance with using our websites and services.
- Marketing communications in accordance with your marketing preferences.
- Asking you for feedback or to take part in any research we are conducting.
To support you:
Assisting with the resolution of technical support issues or other issues relating to the websites or services, whether by email, in-app support or otherwise.
To enhance our websites and services and develop new ones:
By tracking and monitoring your use of websites and services so we can keep improving, or by carrying out technical analysis to optimise user experience.
USE OF COOKIES
We may obtain information about your general internet usage by using cookies stored on your browser or computer. Cookies help us to improve our Website and to deliver a better and more personalised service.
WHERE WE STORE YOUR PERSONAL DATA
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and applicable laws.
RETENTION
We’ll retain your personal data for a period of 12 months from the date your service with us completes. At the end of the 12 months, your data will be deleted or anonymised.
SECURITY
Security is a priority for us when it comes to your personal data. We’re committed to protecting it and have appropriate technical and organisational measures in place to ensure its safety.
ADVERTISING
We may also use your data to provide you with information about goods and services which may be of interest to you. If you do not want us to use your data in this way, please email [email protected] with your request.
DISCLOSURE OF YOUR INFORMATION
We may disclose your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation or to protect the rights, property, or safety of mendmyi, our customers, or others.
ACCESS TO INFORMATION
You have rights to:
- Know what personal data we hold about you, and ensure it’s correct and up to date.
- Request a copy of your personal data or ask us to restrict processing your personal data or delete it.
- Object to our continued processing of your personal data.
You can exercise these rights at any time by sending an email to [email protected].
CHANGES TO OUR PRIVACY POLICY
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.
CONTACT
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to [email protected].
