By using this website, you indicate that you accept our terms of website use and agree to abide by them. If you do not agree to these terms of use, please refrain from using our website.
TERMS AND CONDITIONS OF BUSINESS
By purchasing or ordering Goods and/or Services from us, you agree to be bound by the terms and conditions set out below. By posting/sending/delivering a device to us, you agree to be bound by the terms and conditions set out below. You should ensure you print and/or retain a copy for future reference. Please read these terms and conditions carefully and make sure you understand them. If you have any questions regarding these terms and conditions, please contact us before sending a device to us.
Your attention is particularly drawn to clause 9 which contains important information about our liability to you.
1. DEFINITIONS
Agreement
Means these terms and conditions, together with the documents referred to in them, as each may be amended from time to time in our absolute discretion and which will govern the contract between us and you when you place orders for our Goods and/or Services.
Device
Means any equipment you send to us or any equipment we send to you for the provision of Services under this Agreement.
Goods
Means any products or other goods you purchase from us or offer for sale to us under this Agreement.
Order
Means your order for the supply of Goods and/or Services.
Claim
Means your repair whereby mendmyi has been instructed as your supplier of Goods and/or Services.
Services
Means any services you order, purchase or otherwise ask us to carry out under this Agreement, either directly or via your insurance provider.
Portal
Means our website portal where claim updates can be viewed and details can be exchanged between a customer and mendmyi.
Insurance Provider
Means an insurance underwriter/insurance company/insurance claims handler appointed by your insurance company.
us / our / we / mendmyi
Means mendmyi Ltd, a private limited company registered in England and Wales (registration number 7705267) whose registered office is at 20-22 Wenlock Road, London, England, N1 7GU. We operate from multiple locations including mendmyi, 29 Queen Street, Haverhill, Suffolk, CB9 9D, UNITED KINGDOM.
Website
Means the website we operate located at mendmyi.com or any associated or replacement website operated by us from time to time.
2. INFORMATION ABOUT YOU
2.1 By placing an order with us and/or posting a device to us, whether through our Website or otherwise, you warrant that you have read, understood and agree to the terms of this agreement and that you are:
- a UK resident;
- legally capable of entering into binding contracts; and
- at least 18 years old.
2.2 You also agree to provide your name, phone number, address, payment details and any other information which we request in connection with your order. How we deal with this information is detailed in our Privacy Policy.
3. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
3.1 Each Order/Claim will be treated as an offer by you to purchase Goods and/or Services in accordance with this Agreement; unless:
- You are selling your Goods to us in which case the Order will be treated as an offer by us to purchase your Goods from you in accordance with this agreement.
3.2 On each occasion, the Order/Claim will only be deemed to be accepted and this Agreement will only come into effect when we dispatch the Goods or commence the provision of the Services, whichever is the earlier.
3.3 You acknowledge that any automated acknowledgement given when you place an order via our Website shall not amount to our acceptance of the Offer.
3.4 We may (in our absolute discretion) limit, restrict or reject any Order/Claim at any time prior to this Agreement coming into effect. Where this happens, we will attempt to contact you using the information provided to us.
3.5 We reserve the right to refuse to process an Order/Claim for any reason including, but not limited to:
- The wrong price or valuation has been displayed and selected on our website.
- You fail to meet any criteria for eligibility that we impose from time to time.
- You fail to submit all necessary details for us to process your Order/Claim.
- You fail to send us your Goods/Device.
- If your Goods/Device are not in the same condition that was selected when making your Order/Claim.
4. AVAILABILITY & DELIVERY
4.1 We will do our best to complete your Order/Claim in a timely and efficient manner but any estimated time frames for any delivery of the Goods and/or completion of the Services are estimates only and delays may arise.
4.2 If a parcel is deemed lost, mendmyi will instruct the courier company to carry out an investigation, and your claim/order will be on hold until the outcome of said investigation.
4.3 On delivery of your parcel you accept responsibility of your device from the moment you accept delivery from the courier.
5. PRICE AND PAYMENT
5.1 The price of the Goods and/or Services shall be our quoted price.
5.2 The price of the Goods and/or Services provided for an insurance claim shall only be available to the Insurance Provider.
5.3 All prices are inclusive of VAT at current rates unless stated otherwise.
6. SENDING AND RETURNING YOUR DEVICE
6.1 Where applicable, you agree to send us your Device so that we can perform the Services required under your Order/Claim.
6.2 Please do not send any accessories with your Device unless we have specifically requested them.
6.3 We accept no liability for any Device or other items that are lost or damaged in the postal or courier system.
7. WARRANTY
7.1 Any Goods, where new, are sold/supplied with the benefit of and subject to the terms set out in any warranty or guarantee given by the manufacturer of the Goods.
7.2 Any Services we carry out for you are guaranteed as specified in clause 7.2.1 & 7.2.2.
For further details, please refer to our full terms and conditions.
